Privacy Policy
1) GENERAL AND CONTACT DETAILS
This privacy policy provides one with details of how we collect and process personal data, including your personal data, through your use of this site (https:\\www.www.customsofttoys.co.uk).
By providing us with data and information, you confirm that you are over 13 years of age. It is important that the information we hold about you is both accurate and up-to-date; please let us know if at any time your personal information changes by emailing us at contact@customsofttoys.co.uk
Custom Soft Toys is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
Custom Soft Toys contact details are below:
Full name of legal entity: Custom Soft Toys
Email address: contact@customsofttoys.co.uk
If you have an issue with how we collect and use your data, please do get in contact with us at: contact@customsofttoys.co.uk. You can also contact the Information Commissioner’s Office via https://ico.org.uk/
2) WHAT DATA DO WE COLLECT, FOR WHAT PURPOSE, AND HOW WE PROCESS IT
Personal data means any information capable of identifying an individual; It does not include anonymised data.
We may process the following categories of personal data about you:
Identity Data: May include your title, first name, other names, last name, username, title, date of birth, and gender.
Contact Data: May include your billing address, delivery address, email address and any telephone numbers.
Financial Data: May include your bank account and payment details. We do not store any card details or directly process any payments; instead payments are processed via a 3rd party such as PayPal or via a Visa acquirer acting on behalf of us.
Transaction Data: May include details about payments between you and us, including past historic transactions.
Profile Data: May include your username, the secure hashed version of your password, purchases/orders, your preferences, feedback and survey responses. We don’t know or store your actual password.
Usage Data: May include information about how you use our website, products and services.
Communication Data: Includes any communications that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communications that you send us.
We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Customer Data: Includes any data relating to and required by us for the purchases of goods and/or services. This includes such data as your name, title, billing address, delivery address email address, phone number, contact details, and purchase details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
User Data: Includes statistical data about your use of our website and online services such as your IP address, web browser details, length of visit to pages on our website, page views, details about the number of times you use our website, and other technical data of the devices you use to access our website.
We process this data to analyse the use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and to understand the effectiveness of our advertising and content on the website. Our lawful ground for processing this data is our legitimate interests, which in this case is to enable us to properly administer our website, protect our website and business from online abuse and to allow our business to grow whilst fulfilling our marketing strategy.
Marketing Data: Includes data about your preferences in receiving marketing from us and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-always, to deliver relevant content to you and measure or understand the effectiveness of this activity.
Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy. We may also use such data to send other marketing communications to you that you opt into.
Our lawful ground for this processing is either your consent or our legitimate interests in marketing the business, website and social media profiles to the general public to grow and enhance our business.
Sensitive Data: We do not collect any Sensitive Data. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We also do not collect any information about criminal convictions and offences
3) HOW WE COLLECT YOUR PERSONAL DATA
Direct interactions: We may collect data about you, by you providing the data directly to us (for example by filling in forms on our site or by sending us emails) or by communicating with us by post, phone, email or otherwise.
We may also collect data about you when you order our products or services; create an account on our site; subscribe to our service or publications; request resources or marketing be sent to you; enter a competition, prize draw, promotion or survey; or give us feedback.
Automated interactions: As you use our site, we may automatically collect data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies.
Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:
Data from the following 3rd parties, including but not limited to: Facebook, Twitter, Instagram, Google, Etsy, Amazon.
4) HOW WE USE YOUR PERSONAL DATA
We use your personal data where or when legally permitted. The most common uses of your personal data are:
- Where we need to perform the contract between us. (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
- Where it is necessary for our legitimate business interests (or those of a third party) and your interests.
- Where we need to comply with a legal or regulatory obligation.
In the scope of marketing emails and newsletters, you have the right to withdraw consent to marketing at any time by using the unsubscribe button in the marketing emails/newsletters or by emailing us at contact@customsofttoys.co.uk.
If you opt out of receiving marketing communications, this opt-out does not apply to personal data you have provided as a result of using the website generally and any personal data you have provided as a result of other transactions, such as purchases.
Additionally and set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.
We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data.
We also have a lawful ground of processing your personal data to send you marketing communications by either your consent or our legitimate interests in marketing the business, website and social media profiles to the general public to grow and enhance our business.
5) HOW WE MAY DISCLOSE YOUR PERSONAL DATA
On rare occasions, we may have to share your personal data with third parties (with your prior approval, except where we legally have to) as set out below. We will only share the elements of your personal data that are absolutely necessary. We require all third parties to whom we transfer your data to, to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
- Contractors who make our products for us.
- Service providers who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors and insurers
- Government bodies that require us to report processing activities.
- Third parties to whom we sell, transfer, or merge parts of our business or our assets.
International transfers:
Aside from the UK General Data Protection Regulations that apply, we are also subject to the provisions of the EU General Data Protection Regulations for orders destined to EU countries. Where we transfer your data to third parties outside of the UK, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data.
As such; We may transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place; or
Where we use certain service providers who are established outside of the EEA, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
6) OTHER INFO RELATED TO YOUR PERSONAL DATA
Data security:
We have put in place various security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data.
They will only process your personal data on our instructions and they must keep it confidential. We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
Data retention:
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting/statistical requirements.
When deciding what the correct amount of time is to keep given data for, we look at its amount, nature, sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, and any legal requirements on data retention periods.
For tax and other legal purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they stop being customers.
In some circumstances, we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your legal rights:
Under the data protection laws, you have the rights to your personal data (including that held by 3rd parties) that include the right to request access, correction, deletion, restriction and transfer of your personal data.
You also have the right to object to us and related 3rd parties processing your personal data.
You can see more about your rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
If you wish to exercise any of the rights set out above, please email us at contact@customsofttoys.co.uk
Please note; we may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
If you have an issue with how we collect, use and process your data, please do get in contact with us at: contact@customsofttoys.co.uk.
You can also contact the Information Commissioner’s Office via https://ico.org.uk/
Third-party links:
This website include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements or how they collect your data.
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By using this site, you are agreeing to that Custom Soft Toys may store cookies on your computer for your and their benefit. Custom Soft Toys cannot and will not be held responsible for any 3rd party cookies stored on your computer from any related 3rd party websites that are outside of our control.
Also note that any data collected during the process of storing cookies on your computer can not and will not reveal your exact location and does not contain any sensitive information like addresses or telephone numbers.
Should you want to delete or disable cookies from being stored on your computer/device; please see the link below.
https://www.allaboutcookies.org/manage-cookies/
Please note that by disabling cookies from being stored in your web browser, this site and related 3rd party sites may not work as intended or may provide a less that optimal experience. Custom Soft Toys will not be able to help nor will we be responsible should you encounter a technical issue due to having disabled cookies.